Shipping Cost, Times and Information
We now use Eco-Friendly Packaging!
We often get asked about our shipping times and fees, so here is an explanation of all of that!
*Shipping within the USA is currently Free! This also includes its territories.
*Shipping for the rest of the world is based on your order total cost (not per item) and is as follows:
Orders up to $150 costs $15 to ship
Orders $150 to $300 costs $10 to ship
Orders of $300 and up ship Free!
Cost of shipping does not include your country's imposed import duty/tax. Some countries have import duties and some do not and the amounts vary greatly, so please check with your government for details.
Shipping times explained-
*Because of such high demand for our wonderful flutes, at times we may get a little behind. Yes, you found us out! We're human! Our usual shipping times are about 7 to 14 days for most items. This means that the flutes we usually make (Sawgrass flutes, Western Cedar/Eastern Red Cedar key of A flutes, Cherokee 4 hole whistles, Eagle whistles, etc.) get shipped out fin about 7 to 14 days. If you are in the USA, your package would arrive within 3 to 5 days after shipping. Outside of the USA, once your flute ships it takes about 7 to 10 days to arrive. Of course there are some countries which take less time for shipping and some that take more time.
Some items do require a little more time to complete than others and for this reason, we like to estimate 7 to 14 days and sometimes during busy seasons can take as much as 3 weeks to ship. Truthfully however, this is not a bad time frame for a completely handmade item which has been thoroughly designed, created, tuned, hand finished and inspected just for you! Of course, there are the exceptions... we try to ship items out sooner for those in a hurry and for those giving gifts, and for birthdays...
*In addition to the "Thank You For Your Purchase" email which is sent out once you place your order, there is also an email with itemized list of everything you ordered (this one has an order number - good to reference if you contact us about your order) and finally, a tracking email which contains a USPS tracking number and a link to find out where your package is currently located. Normally, when you receive this tracking email, it means your package is on the way. However, there are times which something may happen in the shop and there could be a delay from the time the label is printed until the item is actually shipped.
*As always, please contact us if you have any questions. We usually reply to phone calls to our 800 number within 24-48 hours and emails are usually replied to within about the same time or a little sooner.