Frequently Asked Questions
These are a few of our frequently asked questions. If you would like to ask something not answered below or need further details, please feel free to fill out our contact form and we will respond to you asap!
Q. What is your return/exchange policy?
A. If within the first 15 days for some reason you are unhappy with your flute or other item bought from our site, rest assured we do accept returns and exchanges minus our shipping costs and a 20% restocking fee. It is preferred to exchange a return for a similar item and in no way is our exchange policy to be mistaken for a "try before you buy" since each of these flutes are actually made on demand for the buyer. To be eligible for a return, your item must be unused and in the same condition that you received it. If you special order an item that we deem "un-marketale", it may not be returnable. An example of an unusual though marketable item would be a kangaroo totem. An example of an un-marketable item would be a spaceship totem with the words "congo-robo" burned on the side of it. Amplifiers, microphones, batteries and other electronic devices are also subject to a 10% restocking fee in addition to shipping costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if a refund is applicable, it will be processed by us within 3 to 5 days and by your payment issuer (i.e. credit card company or PayPal) within their time frames and exchanges are handled as a new order unless communicated otherwise between the buyer and Blue Bear Flutes. To begin the process of a return/exchange, please first send us an email at email@example.com and send your item to: 2932 Ross Clark Circle PMB250, Dothan, Alabama United States 36301. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance otherwise your package cannot be guaranteed that it will be received. Because we offer "free shipping" if you are to exchanging an item, your credit may include the full purchase price of the item where as refunds are minus our shipping costs. CDs, Books, digital and other media are not eligible for refunds. Please keep in mind that a "convenience" fee may be deducted from your refund if for some reason we put your order ahead of other customers (which slows down other customers' orders). Other reasons which you may be charged a "convenience" fee may include but not be limited to: lipstick on the mouthpiece, a strong odor other than the smell of burnt wood emanating from the flute or item, us answering hundreds of your emails to ensure you are informed of what you are receiving (and then returning the flute), us going completely out of our way for you in some way - you will know if we do - and then returning the item. This convenience fee is not the usual and certainly is not meant for the "usual" customers, it is only meant as a way for us to recoup some of the extra time spent in solving major issues.
Q. Do you offer coupons and discounts?
A. Yes we do offer coupons and discounts! As a business, and although our prices are already extremely low, occasionally at our discretion, we lower the prices of some items in order to aid in marketing our products. The discounts found on one sales site may not coincide with our website and vice versa. This does not mean that we do not care about our customers more or less on one sales platform, only that we are in business and marketing appropriately. Having said this, if you find a discount on my site which is more or less than you paid within 24 hours AFTER your purchase, please feel free to contact me with regards to the possibility of a refund of the difference. It will be at the discretion of Blue Bear Flutes as to whether a refund will be given. If you find our prices on a different platform to be more or less, please feel free to place your order as you see fit. We appreciate your business and want to have happy customers receive our flutes, so shop wisely and appropriately with your heart as this is how we aspire to do everything ourselves!
Q. How much is shipping?
A. Shipping is based on the destination. Currently shipping within the US is Free and International shipping is Super Reasonable!