Returns
What is your return/exchange policy?
A. If within the first 15 days for some reason you are unhappy with your flute or other item bought from our site, rest assured we do accept returns and exchanges minus our shipping costs and a 20% restocking fee. It is preferred to exchange a return for a similar item and in no way is our exchange policy to be mistaken for a "try before you buy" since each of these flutes are actually made on demand for the buyer. To be eligible for a return, your item must be unused and in the same condition that you received it. If you special order an item that we deem "un-marketale", it may not be returnable. An example of an unusual though marketable item would be a kangaroo totem. An example of an un-marketable item would be a spaceship totem with the words "congo-robo" burned on the side of it. Amplifiers, microphones, batteries and other electronic devices are also subject to an additional 10% restocking fee in addition to shipping costs and other restocking fee. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if a refund is applicable, it will be processed by us within 3 to 5 days and by your payment issuer (i.e. credit card company or PayPal) within their time frames and exchanges are handled as a new order unless communicated otherwise between the buyer and Blue Bear Flutes. To begin the process of a return/exchange, please first send us an email at bluebear@bluebearflutes.com and send your item to: P.O. Box 624 Cottonwood, Alabama 36320 USA. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance otherwise your package cannot be guaranteed that it will be received. Because we offer "free shipping" if you are to exchanging an item, your credit may include the full purchase price of the item where as refunds are minus our shipping costs. CDs, Books, digital and other media are not eligible for refunds. Please keep in mind that a "convenience" fee may be deducted from your refund if for some reason we put your order ahead of other customers (which slows down other customers' orders). Other reasons which you may be charged a "convenience" fee may include but not be limited to: lipstick on the mouthpiece, a strong odor other than the smell of burnt wood emanating from the flute or item, us answering hundreds of your emails to ensure you are informed of what you are receiving (and then returning the flute), us going completely out of our way for you in some way - you will know if we do - and then returning the item. This convenience fee is not the usual and certainly is not meant for the "usual" customers, it is only meant as a way for us to recoup some of the extra time spent in solving major issues.
Further information can be found on our FAQ page. If you have a question that is not answered here, please fill out our contact form.